Are you often feeling overwhelmed when dealing with digital communications and virtual gatherings? Your emotional experience is real. We do often feel overwhelmed because many people haven’t yet adapted their communication style to the new market circumstances. From online development programs lasting 8h to 9h per day for several days to intense multiple-day virtual conferences, something is telling us that service providers and event organizers haven’t yet fully grasped the way we learn in the new online environment. This is why we need to get over ourselves and remember to put the client’s needs and experience first in order to be successful in the new virtual world of work. How to do that?